Your Debt Matters is a trading style of Blue Castle Limited registered in England & Wales, registered company address: Cambridge House 27 Cambridge Park, Wanstead, London, England, E11 2PU, company registration number 10539332.

Information Commissioner’s Office registration number ZA433480.

 

Intro

As you may have heard, businesses in the UK are subject to new data protection laws, which include ensuring that you are aware of both your rights and how we, as a company, use your data.

Data Controller

Your data is stored and used by Your Debt Matters. You can contact us on 01664 503746 between 9.30am and 6.15pm Monday to Thursday, 9.00am and 3.00pm Friday. You can also e-mail us at info@yourdebtmatters.org, or write to us at Pera Business Park, Nottingham Road, Melton Mowbray, LE13 0PB. Our website is www.yourdebtmatters.org

 

Data Protection Officer

For any enquiries specifically regarding data we store about you, or how Your Debt Matters uses your data, you can contact our Data Protection Officer via e-mail at info@yourdebtmatters.org or write to them at our company address marking your letter for the attention of the Data Protection Officer.

Business Purpose and Processing

Your Debt Matters is a business dedicated to providing consumers with excellent products and services. We use your data to contact you regarding our services and, only with your express consent, provide it to our Debt Solution partners for the benefit of the specific service we suggest. Also, should you agree that we may do so, to keep you informed of any future products or services we believe you may be interested in.

If following up on an online application via our website:

We use your data based on the consent that you provided to us when you filled out our application form on our website

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

Data Retention Policy

After we have securely distributed your information to our partner, we will retain your name, address, telephone number and basic information for 2 years in order that we can stay in touch with you. If we have not communicated with you further during this time, we will delete the personal data we hold regarding you at the end of this period.

Requesting and Removing your Information

If at any point you wish to see a copy of the data we hold on you, details of how we use and store your data, or receive further details regarding your rights, you can request this from us via phone or e-mail using the details above.

*If any data we hold regarding you is incorrect, you may request a correction to your data at any time.

You may also request that we cease processing your data at any time or to object to our continued use of your data. This does not affect any processing that has been carried out prior to your request being received.

You also have the right to request that we delete any or all personal data Your Debt Matters holds on you at any time. The only reason we would not carry out this request is if it would result in us being in breach of other legal or regulatory obligations we have, but we would always inform you at the time where this is the case.

You have given us consent to use your personal data to contact you in the future regarding products and services from Your Debt Matters that we believe you may be interested in. We do not share your data with any organisations outside of Your Debt Matters without your consent and your data will only be used for the purposes we have discussed.

Making a Complaint

If for any reason you are unhappy with our use of your data and wish to lodge a complaint, you can contact the Information Commissioner’s Office as the supervisory authority within the UK. You can do so using their website at ico.org.uk by clicking the “Report a concern” link and then following the steps found on the page.

Third Party Data

Your Debt Matters uses a number of Third Party Data providers, all information regarding third parties is available on request.